Privacy Policy for SanskritKalp

SanskritKalp (“we”, “our”, “us”) operates the website sanskritkalp.com (the “Website”) and the SanskritKalp mobile application (the “App”). This Privacy Policy explains how we collect, use, store, and share information when you use our Website, App, or related services (together, the “Services”). By using our Services you agree to the terms described below. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide

• Name, email address, phone number, and account details when you register.
• Payment information when you make a purchase (handled securely by third-party payment providers; we do not store full card details).
• Content you share (comments, profile data, feedback, or community posts).

b) Automatically Collected Information

• Device information (device model, operating system, app version, browser type, IP address).
• Usage data (pages or screens visited, features used, session duration).
• Cookies and similar technologies on the Website; SDK-based identifiers and crash logs in the App.

c) Third-Party Data

We may receive data from third parties such as analytics providers, advertising partners, crash reporting services, and payment processors.

2. How We Use Information

• To provide, operate, and improve the Services.
• To personalize content and recommendations.
• To send transactional messages, account notifications, marketing (with consent), and push notifications.
• To verify your identity when you sign in, including sending one-time codes (OTP) to your phone number via WhatsApp or to your email address.
• To process payments and manage subscriptions.
• To monitor, analyze, and fix technical issues and crashes.
• To comply with legal requirements.

3. Cookies & Tracking Technologies

We use cookies and similar technologies on the Website to enable functionality, remember preferences, and analyze usage. The App may use equivalent technologies via SDKs (analytics, crash reporting). You can disable cookies or adjust app permissions, but some features may not function correctly if disabled.

4. Data Sharing & Disclosure

We do not sell personal information. We may share data with:

• Service providers: hosting, email, analytics, payments, push notifications.
• Legal authorities: when required by law or to protect rights and safety.
• Business transfers: in the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

• Account data: until you delete your account or request deletion.
• Transaction records: retained as required by law or financial regulation.
• Analytics and logs: generally retained for up to 12 months unless otherwise required.

6. Security

We use reasonable technical and organizational measures to protect information, such as SSL/TLS for data in transit, access controls, and secure third-party payment processors. However, no method of transmission or storage is 100% secure—absolute security cannot be guaranteed.

7. International Data Transfers

Data may be processed or stored in countries other than the one in which you live. When transferring personal data across borders, we take measures to ensure appropriate safeguards are in place in accordance with applicable law.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to or correction of your personal data.
• Request deletion of your personal data.
• Object to or restrict certain processing (including marketing).
• Request data portability.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests.

9. Children’s Privacy

Our Services are not intended for children under 13 (or the relevant minimum age in your country). We do not knowingly collect personal information from children. If you believe a child under the applicable age has provided personal data, contact us and we will delete it.

10. Third-Party Services & SDKs

We may use third-party services such as analytics (e.g., Google Analytics, Firebase), crash reporting, advertising, and payment processors. These third parties have their own privacy policies which govern their use of your data. We recommend reviewing their policies for details.

WhatsApp Communications

If you choose to sign in with WhatsApp or contact us on WhatsApp, we use your phone number to send one-time login codes and service messages through the WhatsApp Business Platform, operated by Meta Platforms, Inc. Your phone number and message content are processed by Meta in accordance with the WhatsApp Privacy Policy. We do not use your WhatsApp number for marketing without your consent. Login codes are sent only when you request them; to stop receiving other WhatsApp messages from us, contact us at [email protected].

11. Payments

If you make purchases, payment processing is handled by third-party payment providers (e.g., Razorpay). We do not collect or store full payment card details on our servers unless explicitly stated; payment card data is handled by the payment provider under their terms.

12. Push Notifications & App Permissions

If you enable push notifications, we may send notifications about account activity, product updates, and marketing (where you have provided consent). You can disable notifications in-app or in your device settings. If the App requests permissions (camera, microphone, location, contacts), we will request them only when necessary and explain the purpose.

13. Legal Basis for Processing (if applicable)

Where applicable (for users in the EU), our legal grounds for processing personal data include:

• Consent — where you have given consent for specific purposes (e.g., marketing).
• Contractual necessity — to provide the Services you requested (e.g., subscription fulfilment).
• Legitimate interests — for fraud prevention, analytics, and service improvement (balanced against your rights).
• Legal obligations — where processing is required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and the App store listing or notify you by email or in-app notification for material changes. The “Last updated” date at the top will reflect changes.

15. Governing Law & Dispute Resolution

This Privacy Policy and any disputes related to it are governed by the laws of the country in which the data controller is established, unless otherwise required by law.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, contact us:

• Email: [email protected]
• Website: https://sanskritkalp.com